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Experience This!

Apr 17, 2018

How brands are using post-purchase engagement to position themselves in the lives of their customers, how one company turned a typo into viral marketing, and our listeners weigh in on the highs (and lows) of the hotel experience.

Bite-Sized Delights From the Episode:

  • Why post-purchase engagement is the future for great brands.
  • How typos can turn into opportunities.
  • What our listeners love and can’t stand about the hotel customer experience.
  • What customer experience professionals need to understand their audience better.

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