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Experience This!

May 1, 2018

What the research shows about putting a little friction in your customer experience, the four-step process to hook your customers, and a guide to making great introductions.

Bite-Sized Delights From the Episode:

  • How adding friction early in the customer experience can get customers to invest in the relationship.
  • The keys to making a great introduction.
  • A close look at how you can tap into the feedback loop that gets customers engaged.
  • Why every industry needs to worry about disruption.

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