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Experience This!

May 29, 2018

Why direct messaging is crucial to the customer experience of tomorrow, when a "free" cruise isn't really free, and how a CEO reports to his employees.

Bite-Sized Delight From the Episode:

  • Why messaging and automation are the future of customer service.
  • The problem with offers that aren’t everything they promise to be.
  • A tire company with a remarkable management structure.
  • The challenge of personalizing every interaction.

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