Oct 10, 2017
Two things can transform the experience of any customer: trust
and superfans. Trust your customers, tell inside jokes to
superfans, and you will be rewarded with repeat business.
Join us as we discuss:
watching a melting block of ice can be the perfect content for a
Lands' End lets you return that ratty old sweater after a
- Looking for customer experience? Ask your
Bite-Sized Delight from the Episode:
- How engaging with superfans means niched content that creates
- Why building a long-term customer base means trusting them to
do the right thing.
- How bringing marketing, sales, and customer service under the
same wing where everybody is communicating leads to better serving
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Get more resources and the full
show notes at http://ExperienceThisShow.com.
See you next week!