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Experience This!

Oct 10, 2017

Two things can transform the experience of any customer: trust and superfans. Trust your customers, tell inside jokes to superfans, and you will be rewarded with repeat business.

Join us as we discuss:

  • How watching a melting block of ice can be the perfect content for a superfan.
  • Why Lands' End lets you return that ratty old sweater after a decade.
  • Looking for customer experience? Ask your employees!

Bite-Sized Delight from the Episode:

  • How engaging with superfans means niched content that creates viral advocates.
  • Why building a long-term customer base means trusting them to do the right thing.
  • How bringing marketing, sales, and customer service under the same wing where everybody is communicating leads to better serving our customers.

Are You Looking for Things We Referenced?

Get more resources and the full show notes at See you next week!