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Experience This!

Mar 19, 2019

Learn how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of your customers, and how a credit card company optimizes for cardholder choice and convenience.

Bite-Sized Delight From the Episode:
• How taking care of the kids can make a retail experience delightful for the parents.
• How listening to the silence can help you understand what your customers are thinking.
• How anticipating what your customers need (that you already have) can really make their day.

Are You Looking for Things We Referenced?
• Warby Parker
• EmpowerCX Event - April 9-10, 2019
• American Express

Get more resources and the full show notes at See you next week!