Sep 17, 2019
Learn about an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out.
Bite-Sized Delight From the Episode:
• Find Ways to Make the Required Elements of Your Business
Remarkable - at every turn, look for ways to inject excitement
into the mundane and create lasting memories for your
customers.
• Make Your Core Values Front and Center - find ways
to put your core values in front of your employees so they have a
clear understanding of how to live the values, not just recite
them.
• Don’t Make Excuses - creating remarkable customer
experiences can be challenging, but it's worth it. Commit to
pushing the boundaries and exceeding your customers'
expectations.
• Figure It Out as You Go Along - sometimes the best
way to enhance your customers' experience is to try things that
might fail. And then keep working to refine these interactions
until they work.
Start the Conversation:
Are we proactively making the experiences we deliver to our
customers better?
Are You Looking for Things We Referenced?
"How The
Savannah Bananas Turned Conventional Wisdom On Its Head" - by
Jim Halley, featured in Baseball America
The Savannah Bananas Baseball Team
Find Your Yellow Tux - by Jesse Cole
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!