Mar 2, 2021
Learn about using video to help explain things to your customers, avoiding irrelevance through digital innovation, and a maid service that is doing far more than just sweeping and dusting.
Bite-Sized Delight From the Episode:
• Show Customers What You Did - Fields BMW shared a video
check-up of Dan’s car - leading to confidence in the tune-up and
ongoing loyalty as a customer.
• Beware Loving Who You Already Are - Getting caught up in
your current brand identity stops innovation. Find more great gems
in Howard Tiersky’s fantastic book Winning Digital
Customers.
• Remarkable Experiences Retain Customers - by making sure
to deliver amazing experience across the first eight visits, Robin
Murphy and her team at Maid Brigade keep customers for over 40
visits!
Are You Looking for Things We Referenced?
• Fields BMW
• "Winning
Digital Customers: The Antidote To Irrelevance" - by Howard
Tiersky
• FREE Chapter from Winning Digital Customers
• Solvvy - The Next-Gen Chatbot
• Robin Murphy at Maid
Brigade
Find a full transcript of the show at:
http://ExperienceThisShow.com. See you next
week!