Mar 30, 2021
Learn about the importance of being relevant to your customers, how augmented reality is helping to ease purchase decisions, and how to use data to drive predictive CX.
Bite-Sized Delight From the Episode:
• Focus on Relevance - New research from Coveo shows the
relevance is a key element of the customer experience
conversation.
• Augmented Reality in Your Own Home - Empire Carpet is
but one company in the home improvement space that is harnessing
the power of augmented reality to create a remarkable experience in
the home.
• The Future of CX - McKinsey Quarterly makes four
predictions about turning data into insight and action using
predictive analytics.
Are You Looking for Things We Referenced?
• Coveo Relevance Report 2021:
Ecommerce
• Empire Carpet Augmented Reality
• Solvvy - The Next-Gen Chatbot
• Prediction: The Future of CX -
McKinsey Quarterly
Find a full transcript of the show at:
http://ExperienceThisShow.com. See you next
week!