May 18, 2021
Learn about creating a workplace that employees and customers love, making your big ideas irresistible, and the power of a protagonist playlist.
Bite-Sized Delight From the Episode:
• Gauge Employee Experience by How Often They Say “I Love it
Here!” - Learn how to go undercover in your business to
accurately gauge employee experience, and then enhance it, with
Clint Pulver’s new book (I Love It Here) as your guide
• Connect Your Ideas with a Common Throughline - Tamsen
Webster’s book, Find Your Red Thread offers a blueprint
for using story to make your big ideas irresistible.
• Forget Their Shoes - Step Into Your Customers’
Headphones - A protagonist playlist like the one created by
author Olivia Abtahi for her book Perfectly
Parvin offers inspiration for creating a playlist to
accompany your customers’ journeys.
Are You Looking for Things We Referenced?
• I
Love It Here: How Great Leaders Create Organizations Their People
Never Want to Leave - by Clint Pulver
• Find
Your Red Thread: How to Make Your Big Ideas Irresistible - by
Tamsen Webster
• Solvvy - The Next-Gen Chatbot
• Perfectly Parvin - by Olivia
Abtahi
• Perfectly Parvin Protagonist
Playlist
Find a full transcript of the show at:
http://ExperienceThisShow.com. See you next
week!