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Experience This!

Sep 7, 2021

Learn about reconnecting with familiar brands in the COVID-era, when temperature impacts the client experience, and a lawyer’s office that is fun to visit.

Bite-Sized Delight From the Episode:

Make Apologies about Your Customers - Delta welcomes back flyers with new protocols and apologizes for not meeting customer expectations.

Clear, Consistent Customer Communication Avoids Frustration - An air conditioning company’s failure to communicate costs them the project and a long-term customer.

Unexpected Experiences in Unexpected Places Create Remarkable Interactions - A law firm with “The World's Greatest Toy Closet” creates a memorable interaction for their client’s children.

Are You Looking for Things We Referenced?

Delta’s Apology for Not Meeting Customer Expectations

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share - by Dan Gingiss

Shaheen Law Firm (Richmond, VA) - home to The World’s Greatest Toy Closet

Learn more about the Experience This Show and the hosts:

Joey Coleman

Dan Gingiss