Sep 14, 2021
Learn about the hottest new CX book of 2021 in a special episode featuring an exclusive, all-access, backstage pass, behind-the-scenes interview with the author!
Bite-Sized Delight From the Episode:
• Be an Experience Maker - make every business decision with the customer in mind.
• Design W.I.S.E.R. Experiences - Witty, Immersive, Shareable, Extraordinary, and Responsive interactions lead to loyal customers and raving fans.
• Keep in Mind that Offline is Becoming Online - Everything we do, everywhere we go, we can pull out our phones, take a picture or video, and turn an offline experience into an online experience.
Are You Looking for Things We Referenced?
• The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share - by Dan Gingiss
• Discover Card
• Sipsmith Gin
Learn more about the Experience This Show and the hosts: