Sep 28, 2021
Learn about the rising expectations of retail customers, getting into your customers’ brains, and how a traditional Chinese practice may make working from home more tolerable.
Bite-Sized Delight From the Episode:
• Upgrade Your Online Presence - Shifting customer
expectations in a post-COVID era require you to enhance your
online/ecommerce experience now.
• Experience Behavioral Economics - Melina Palmer’s newest
book ”What Your Customer Wants and Can’t Tell You” offers a guide
and checklist to unlock your customers’ decision-making process and
apply psychology/behavioral economics to your business.
• Shift the Environment - blending feng shui with customer
experience can inspire your team/staff and your customers.
Are You Looking for Things We Referenced?
• The Changing Face of Retail: What
Modern Consumers Expect From Retail Customer Service -
Kustomer
• What
Your Customer Wants and Can’t Tell You: Unlocking Consumer
Decisions with the Science of Behavioral Economics - by Melina
Palmer
• Companion Workbook for “What Your Customer Wants and
Can’t Tell You” - by Melina Palmer
• Claire Bosco Scott - BizShui Method
Learn more about the Experience This Show and the hosts: