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Experience This!

Dec 21, 2021

Learn about how we’re doing CX all wrong, how to make time fly while waiting on hold, and how Experience This! is celebrating another milestone.

Bite-Sized Delight From the Episode:

Make Sure Your Team in Enabled to Make Experiences - Nicholas Zeisler’s book “We’re Doing CX Wrong… And How To Get It Right” recommends process engineering (things like design thinking, Six Sigma, Lean, Kaizen, etc.) to enhance your customer experiences.

Just Because It’s Required, Doesn’t Mean It Can’t Be Remarkable - Goettl Air Conditioning & Plumbing’s hold message turns an annoying delay into a playful, informative, engaging experience.

Keep Making the Experience Better - After 150 episodes, we remain committed to bringing you new ideas to improve and enhance your customers’ and employees’ experiences.

Are You Looking for Things We Referenced?

• We’re Doing CX Wrong… and How To Get It Right - by Nicholas Zeisler, CCXP

Goettl Air Conditioning and Plumbing

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Experience This Show! - past episodes

Learn more about the Experience This Show and the hosts:

Joey Coleman

Dan Gingiss