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Experience This!

Apr 5, 2022

Learn about how drains can draw customer attention, a whopper of a delivery tale, and a 1 star ending to a 4 star offering. Bite-Sized Delight From the Episode:

Everything Speaks, Even Your Drain Covers - The commitment to customer experience is so great at The Savannah Bananas that an employee noticed rusty drain covers and replaced them with custom banana-themed drains - much to the surprise and delight of the team owners who always strive to put Fans First.

Partner with Like-Minded Businesses to Find Like-Minded Customers - DoorDash Dash Pass holders received exclusive access to Burger King's new Whopper Melt as a way to drive interest and orders with these two symbiotic businesses.

It's Okay If Customer Experiments Fail - The closure of Amazon's retail bookstores and 4-Star stores wasn't a failure because Amazon learned so much from the experiments and was willing to keep trying new ways to reach customers - even if it didn't work out the way they hoped.

Are You Looking for Things We Referenced?

• Jesse Cole - New Banana Drains (originally posted on LinkedIn)

Savannah Bananas

Making Meetings Better in the Hybrid Workplace - an ebook by our friends and partners at Mitel

DoorDash Dash Pass

Burger King - Whopper Melt

Conversation Corner with Help Scout

• “Amazon plans to shut down more than 50 brick-and-mortar stores” - by Karen Weise in The New York Times

The Non-Obvious Newsletter

Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts: 

Joey Coleman

Dan Gingiss