Sep 27, 2022
Learn about the brands consumers LOVE the most, a test that you definitely want to pass, and the retailers that are winning with in-store experiences.
Bite-Sized Delight From the Episode:
• Loved Brands Grow Faster - The third annual Brand Love report by Hootsuite and Talkwalker shows that loved brands grow 3X faster and the top brands are beauty and fashion because they deliver what customers want.
• Playful Little Touches Get Noticed - StreamYard's "test audio" feature produces smiles with a playful song by two members of the StreamYard support team
• Store Experience Still Matters - Brands that create a great in-store experience are attracting the 92% of customers who missed shopping in a store during the pandemic.
Are You Looking for Things We Referenced?
• Brand Love 2022 - by Hootsuite and Talkwalker
• Experience This - Episode 6 - "Robots, Pizza, and Music!"
• "I'm on Hold" by Alex Cornell
• Coveo - creating an AI-powered experience to help agents deliver the relevant, personalized interactions customers expect
• "11 Brands Winning with Memorable In-Store Experiences" by Bobby Marhamat for RetailCustomerExperience.com
• Rate and Review The Experience This! Show
Learn more about the Experience This Show and the hosts:
Joey Coleman - keynote speaker and author of "Never Lose a Customer Again"
Dan Gingiss - keynote speaker and author of "The Experience Maker"