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Experience This!

Feb 25, 2020

Learn about ten ways to put customer experience to work in your business, using video to explain yourself, and creative ways to take online communications into the real world.

Bite-Sized Delight From the Episode:
• Win Tomorrow's Customers Today - Blake Morgan shares ten things that will define the future customer in...

Feb 18, 2020

Learn about brands that keep and don't keep their promises, putting new functionalities into your luggage, and helpful parking lots.

Bite-Sized Delight From the Episode:
Keeping Promises - Schmidt's deodorant went above and beyond by answering our listener's questions and then sending free products, while two other...

Feb 11, 2020

Learn about ways to make your customers go away, the exploding popularity of live chat, and how one retailer offers “returns made easy”... just not the retailer that advertises it.

Bite-Sized Delights From the Episode:
• What Not to Say - Micah Solomon shares words and phrases to avoid in a customer-focused...

Feb 4, 2020

Learn about a restaurant that makes meals specifically for you, a magician who wants you in on the trick, and a guide to living in the now, by learning from the past.

Bite-Sized Delight From the Episode:
• Incorporate Technology to Deliver Unique Experiences - Singularity Sushi in Tokyo plans to use DNA samples and...