Jan 30, 2018
Why customer experience drives your brand, the keys to building great customer service habits, and why so few brands are using CX to differentiate.
Jan 23, 2018
A look at how Disney is using CX analytics, what an incredible dinner can teach you about making a memorable customer experience, and what an 80s classic has to do with building your brand.
Jan 16, 2018
Why customer experience is an accumulating asset, how going above and beyond translates into word-of-mouth marketing, and why employee empowerment is key.
Bite-Sized Delight from the Episode:
Jan 9, 2018
Why exceptional customer service doesn't happen by accident, how to surprise and delight your customers, and the lessons we can learn from going to the big game.
Bite-Sized Delight from the Episode:
Jan 2, 2018
Why you shouldn't be afraid to publicly admit your mistakes, how Netflix brought fun to its required communications, and how you can harness the power of positive feedback.