Preview Mode Links will not work in preview mode

Experience This!

Dec 31, 2019

Discover how profit and customer satisfaction can go hand in hand, how a romance novelist dives into her character development, and how LEGO manages to make lifelong customers.


Bite-Sized Delight From the Episode:
• Customer Satisfaction or Profit? - Learn whether a satisfied customer or turning a profit is more...


Dec 24, 2019

Learn why it's important to maintain a standard of excellence, why you may need to fix things about your business that aren't broken, and why a simple math error can cause your customers to lose their trust in you.


Bite-Sized Delight From the Episode:
• Be Careful About Raising the Bar - Explore how maintaining...


Dec 17, 2019

Learn about a new hot spot in Las Vegas serving an unusual target market, creative ways to build a relationship with your desired audience, and the impact of sending thoughtless messages to long term customers.

Bite-Sized Delight From the Episode:
• A Wellness Resort in Sin City - Discover a new resort targeting...


Dec 10, 2019

Learn why it's important to ask your customers what they think about your changes, how to make transitions less turbulent for customers, and how to make the wait a memorable customer experience!


Bite-Sized Delight From the Episode:
• Listen Before Changing Things - Check in with your customers before assuming they...


Dec 3, 2019

Learn about a restaurant designed to create an inclusive environment, the importance of creating user-friendly experiences for the elderly, and how the experience of health care is failing elderly patients.


Bite-Sized Delight From the Episode:
• An Atmosphere of Inclusion - Discover a restaurant that creates an...