Sep 28, 2021
Learn about the rising expectations of retail customers, getting into your customers’ brains, and how a traditional Chinese practice may make working from home more tolerable.
Bite-Sized Delight From the Episode:
• Upgrade Your Online Presence - Shifting customer expectations in a post-COVID era require you to...
Sep 21, 2021
Learn about how to get your customers to “come back” again and again, how D.A.D. can help you stand out in a crowd, and how to grow your business by growing your clients’ business!
Bite-Sized Delight From the Episode:
• Avoid the “Terminator” Customer - Shep Hyken’s newest
book ”I’ll Be Back”...
Sep 14, 2021
Learn about the hottest new CX book of 2021 in a special episode featuring an exclusive, all-access, backstage pass, behind-the-scenes interview with the author!
Bite-Sized Delight From the Episode:
• Be an Experience Maker - make every business decision
with the customer in mind.
• Design W.I.S.E.R. Experiences -...
Sep 7, 2021
Learn about reconnecting with familiar brands in the COVID-era, when temperature impacts the client experience, and a lawyer’s office that is fun to visit.
Bite-Sized Delight From the Episode:
• Make Apologies about Your Customers - Delta welcomes
back flyers with new protocols and apologizes for not...