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Experience This!

May 24, 2022

Learn about e-commerce companies that are moving to brick-and-mortar, helping your customers save money, and a beloved brand that has people talking -- but not in a good way.

Bite-Sized Delight From the Episode:

Bricks Might Save Clicks - the rising costs of doing business online is leading many e-commerce brands to...


May 17, 2022

Learn about using parodies to catch attention and stop social media scrolling, putting your customers first in every aspect of your business, and building raving fans with a generous grace period.

Bite-Sized Delight From the Episode:

B2B Doesn't Give You Permission to be Boring2Boring - follow the example of Emily...


May 10, 2022

Learn about getting back to basics when everything else isn’t working, how changing the rules can inspire creativity and innovation, and the state of local businesses in a post-COVID world.

Bite-Sized Delight From the Episode:

Get Back to the Basics of Focusing on Existing Customers - after years of trying to...


May 3, 2022

Learn about a warm welcome that creates new loyalty, key tricks for keeping going when the experience starts to wane, and the importance of a final positive experience before a customer leaves.

Bite-Sized Delight From the Episode:

Make Sure Your Employees are Loyal to Your Loyalty Program - Loyalty programs only...


Apr 26, 2022

Learn about when good customers do bad things, the “last mile” in retail, and the “great expectations” of your customers.

Bite-Sized Delight From the Episode:

It Could Always Be Worse - Customer experience professionals often worry about their customer fails and while we should always be trying to improve,...