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Experience This!

Dec 6, 2022

Learn about hilarious product instructions, what we love–and can’t stand–about health insurance, and our forecast for 2023 customer experience trends. 

Bite-Sized Delight From the Episode:

Even Labels Offer the Chance for an Experience - Product labels and instructions give you the chance to be witty, clever,...


Nov 29, 2022

Learn about an environmentally friendly ketchup bottle, a song for the age we’re living in, and a pre-written thank you card that will make you smile. 

Bite-Sized Delight From the Episode:

Is Your R&D Focused on Enhancing Your CX? - Heinz spent over 185,000 hours and $1.2 million to create a new, fully-recyclable...


Nov 22, 2022

Learn about the rapidly changing digital landscape, an airline that’s trying to make sitting in the middle seat fun, and what makes the Starbucks experience so remarkable. 

Bite-Sized Delight From the Episode:

In Times of Uncertainty, Listen More - With so many massive changes in the digital environment, approach...


Nov 15, 2022

Learn about how to deliver unreasonable hospitality, a meal featuring your name in lights, and a great way to turn a mistake into marketing. 

Bite-Sized Delight From the Episode:

Be Unreasonable with Your Hospitality - Will Guidara's page-turner "Unreasonable Hospitality" details his journey turning a two-star...


Nov 8, 2022

Learn about the evolving meaning of emojis in conversation, the sound of focusing on your core customers, and some innovative examples of immersive live event experiences. 

Bite-Sized Delight From the Episode:

Be Careful with Your Emojis - Emojis can have VERY different meanings depending on the age of the person...