Sep 27, 2022
Learn about the brands consumers LOVE the most, a test that you definitely want to pass, and the retailers that are winning with in-store experiences.
Bite-Sized Delight From the Episode:
• Loved Brands Grow Faster - The third annual Brand Love report by Hootsuite and Talkwalker shows that loved brands grow 3X faster...
Sep 20, 2022
Learn about a pre-purchase experience that created a big purchase, a common occurrence with an uncommon resolution, and a regular service without regular scheduling.
Bite-Sized Delight From the Episode:
• Treating People Well is the Best Upsell - When a salesperson listens, empathizes, and answers questions...
Sep 13, 2022
Learn about how one company rolled back a major decision after customer backlash, how immersive experiences have become all the rage, and how you can create experiences anywhere - even when a customer makes a mistake.
Bite-Sized Delight From the Episode:
• Listen AND Respond to Your Customers - When loyal customers...
Sep 6, 2022
Learn about surprising interactions at a fantastic amusement park, a visit to a magical place - again, and going the extra mile to turn a bad experience into a remarkable one.
Bite-Sized Delight From the Episode:
• Gamify Your Customer Interactions - LEGOLAND offers a variety of unique, interesting opportunities for...