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Experience This!

Sep 26, 2017

In life and customer experience, it's all about the little things. From faucets to playing host at a party, you can create a truly exceptional experience with careful attention to small but simple details that won't go unnoticed by grateful customers.

Join us as we discuss:

  • Why irons and faucets need to talk to each other to avoid a customer experience catastrophe (silos never prosper)
  • How stalking your customers and listening to employees can lead to an elevated surprise-and-delight experience (knowing your customers and pleasing your employees is beneficial for everybody)
  • The perfect client dinner (without making a sale!)

Bite-Sized Delight from the Episode:

  • The smallest changes can have a big impact on customer experience so it's key to communicate across the organization and ensure everybody has a clear map of the customer's journey.
  • Two customer experience advisory boards (one for customers, one for employees) can completely turn your business around... in a good way!
  • When you introduce interesting and influential people to each other and sparks fly and chemistry happens, they will always remember who made the introduction.
  • Engaging with all customers, happy and angry, on social is a huge opportunity to grow your brand. So start Tweeting!

Are You Looking for Things We Referenced?

Get more resources and the full show notes at See you next week!