May 21, 2019
Learn how to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without cashiers.
Bite-Sized Delight From the Episode:
• How to analyze emojis to determine customer sentiment.
• What types of questions you DON’T want to ask your customers.
• How Amazon’s Go Store in changing the convenience store experience.
Are You Looking for Things We Referenced?
• Amazon Go Store
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!