Sep 17, 2019
Learn about an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out.
Bite-Sized Delight From the Episode:
• Find Ways to Make the Required Elements of Your Business Remarkable - at every turn, look for ways to inject excitement into the mundane and create lasting memories for your customers.
• Make Your Core Values Front and Center - find ways to put your core values in front of your employees so they have a clear understanding of how to live the values, not just recite them.
• Don’t Make Excuses - creating remarkable customer experiences can be challenging, but it's worth it. Commit to pushing the boundaries and exceeding your customers' expectations.
• Figure It Out as You Go Along - sometimes the best way to enhance your customers' experience is to try things that might fail. And then keep working to refine these interactions until they work.
Start the Conversation:
Are we proactively making the experiences we deliver to our customers better?
Are You Looking for Things We Referenced?
"How The Savannah Bananas Turned Conventional Wisdom On Its Head" - by Jim Halley, featured in Baseball America
Find Your Yellow Tux - by Jesse Cole
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!