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Experience This!

Oct 11, 2022

Learn how proactive customer service can increase loyalty, why timing is everything, and how to have fun with paying bills! 

Bite-Sized Delight From the Episode:

Proactively Reach Out to Customers - ComEd's "Storm is Coming" email helps customers to be prepared and stay informed in a challenging time. How can you let your customers know you are aware and paying attention to things that will effect them?

Move Quickly and Respond Even Faster - Jay Baer's new "Time to Win: 2022 Consumer Patience Study" found two-thirds of respondents say speed is as important at price!

Every Interaction is a Chance to Be Memorable  - A playful way of delivering the bill (in the tines of a fork!) makes a trip to Breakfast Republic in San Diego remarkable and entertaining. 

Are You Looking for Things We Referenced?

ComEd (Commonwealth Edison Company)

• Experience This - Episode 140 - "De-Escalation, Refridgeration, and Communication!"

The Time to Win: 2022 Consumer Patience Study - by Jay Baer

Coveo - creating an AI-powered experience to help agents deliver the relevant, personalized interactions customers expect

The Experience Maker Newsletter

Breakfast Republic California

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Learn more about the Experience This Show and the hosts: 

Joey Coleman - keynote speaker and author of "Never Lose a Customer Again"

Dan Gingiss - keynote speaker and author of "The Experience Maker"