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Experience This!

Nov 7, 2017

Customer loyalty is most vulnerable when they are being transitioned from sales to management/maintenance. Keep your customers happy here and you'll earn their business for years to come. So don't pull a CX bait-and-switch by fumbling the handoff!

Bite-Sized Delight from the Episode:

  • How alternative swear words can cut the tension and keep your brand human during tough situations.
  • Why going above and beyond will always pay off when it comes to customer loyalty.
  • The transition from sales to customer retention sets the tone for your relationship... handle them with care!

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Get more resources and the full show notes at See you next week!