Preview Mode Links will not work in preview mode

Experience This!

Jun 26, 2018

Listeners share their experiences, including how one employee turned a customer into a brand ambassador, a wedding photographer who got rave reviews before the photos were even delivered, and a luggage company that helped its customers adjust to new airline regulations.

Bite-Sized Delight From the Episode:

  • How one...

Jun 19, 2018

The best way to get and respond to customer reviews, unexpected customer experiences when your car breaks down on a road trip, and a look at the good and the bad aspects of moving.

Bite-Sized Delight From the Episode:

  • How to handle customer reviews like a pro.
  • A road trip horror story turns into a remarkable...

Jun 12, 2018

How Nespresso accounts for every moment in the customer experience lifecycle, the problem with introducing new technology to the customer experience, and whether or not the end of cash is in our future.

  • An in-depth look at how Nespresso has perfected the customer experience lifecycle.
  • Will digital wallets create a...

Jun 5, 2018

The shift in CX towards a living brand experience, the ins and outs of real estate listings, and why the last day of a customer's experience is as important as their first day.

Bite-Sized Delight From the Episode:

  • How to create a living brand experience.
  • Improving the real estate experience.
  • Why your customers’ last...