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Experience This!

Oct 25, 2022

Learn about the psychology behind buyer decisions, what banking customers are looking for from their bank, and a car-buying experience with long-lasting effects. 

Bite-Sized Delight From the Episode:

B2B Still Involves Humans - Just because you operate in a B2B environment, doesn't mean your communications should...

Oct 18, 2022

Learn about the importance of keeping your customers in the loop, the sound of customer silence, and the power of creative storytelling! 

Bite-Sized Delight From the Episode:

Keep Your Customers Informed - Research by Instacart shows that keeping customers aware about inventory and managing their expectations about...

Oct 11, 2022

Learn how proactive customer service can increase loyalty, why timing is everything, and how to have fun with paying bills! 

Bite-Sized Delight From the Episode:

Proactively Reach Out to Customers - ComEd's "Storm is Coming" email helps customers to be prepared and stay informed in a challenging time. How can you...

Oct 4, 2022

Learn about a playful way to serve niche audiences, incorporating pop culture into your customer messaging, and a way to get your customers engaging with you every single day… for weeks on end! 

Bite-Sized Delight From the Episode:

Connect the Niches Within Your Customer Base - DuoLingo's language course for High...