EP002: Wrinkles, Stalkers, and Axes!

Sep 26, 2017

In life and customer experience, it's all about the little things. From faucets to playing host at a party, you can create a truly exceptional experience with careful attention to small but simple details that won't go unnoticed by grateful customers.

Join us as we discuss:

• Why irons and faucets need to talk to each other to avoid a customer experience catastrophe (silos never prosper)
• How stalking your customers and listening to employees can lead to an elevated surprise-and-delight experience (knowing your customers and pleasing your employees is beneficial for everybody)
• The perfect client dinner (without making a sale!)

Bite-Sized Delight from the Episode:

• The smallest changes can have a big impact on customer experience so it's key to communicate across the organization and ensure everybody has a clear map of the customer's journey.
• Two customer experience advisory boards (one for customers, one for employees) can completely turn your business around... in a good way!
• When you introduce interesting and influential people to each other and sparks fly and chemistry happens, they will always remember who made the introduction.
• Engaging with all customers, happy and angry, on social is a huge opportunity to grow your brand. So start Tweeting!

Are You Looking for Things We Referenced?

• You Can Collect Customer Data and Deliver a Better Experience Without Violating Privacy by Michel Falcon
• MastermindTalks
• Mastermind Dinners: Build Lifelong Relationships By Connecting Experts, Influencers, and Linchpins
• Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now from our friends at Oracle CX Cloud

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!