EP003: Hobbits, Tray Tables, and Emojis!

Oct 3, 2017

Mandatory presentations are infamously dull. But in the right hands, it can be a customer experience opportunity. If you can make the required become remarkable, you will be positively seared in their memory forever!

Join us as we discuss:

• Have fun with the legalese and become remarkable.
• Say my name! (And I'll remember you forever)
• Emojis and subject lines... match made in heaven? (Sometimes!)

Bite-Sized Delight from the Episode:

• When you make the required become remarkable, you actually achieve what it was that you were trying to do in the first place while being more memorable.
• To make the biggest impact on customer experience, start with the small stuff. And don't forget their name!
• Cutting through spam can be as easy as a well-placed emoji.

Are You Looking for Things We Referenced?

• Delta Airlines Safety Video
• An Unexpected Briefing and The Most Epic Safety Video Ever Made from Air New Zealand
• Infographic: The Performance of Emojis in Email Subject Lines

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!