May 15, 2018
How one company lets you use snail mail to create surprise and
delight for your customers, the little things that can make a big
impact on the experience, and what blockchain means for the future
Bite-Sized Delight From the Episode:
attention to the little things are what create surprise and delight
for your customers.
company that gives you the chance to use mementos to make a lasting
- Blockchain and the future of CX.
the customer experience glass is half full for some CX leaders, and
half empty for others.
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