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Experience This!

Oct 16, 2018

Learn about major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports team not valuing a 34-year season ticket holder, and a B2B partnership that faltered when one company publicly bad mouthed the other!

Bite-Sized Delight From the Episode:
• How remarkable customer experiences hinge on having well-trained, happy employees who proudly represent your brand and understand their critical contribution to the customer experience.
• Why customer loyalty is earned over time and why it’s crucial to stay connected to your long-term customers.
• Why the experiences you give to your vendors and partners are just as important as the experiences you give your customers.

Are You Looking for Things We Referenced?
• “Don’t Blame Me. I Just Work Here.” by Shep Hyken

• Focus on Customer Service: Scotty's Brewhouse

• Why Loyalty Must Go Both Ways With Your Best Customers

Get more resources and the full show notes at See you next week!