Apr 28, 2020
Learn about a memorable employee onboarding experience, insurance for your pizza, and the cost of poor customer experience.
Bite-Sized Delight From the Episode:
• Investing in Employee Experience with Continuing
Education - By investing heavily to create an immersive
employee onboarding program at Deloitte University, the company
proves their commitment to continuing education for all team
members.
• Mitigating Fears with Unexpected (but Appreciated)
Insurance - By removing any apprehension for a delivery
mishalf, Domino’s Pizza gives customers the confidence to trust
delivery of their dinner and put the act of getting food to the
dining room table in the hands of a stranger.
• The Cost of Neglecting Customer Experience - While
the benefits of good customer experience are clear, there are real
financial costs to negative customer experience including loss of
sales, reputation, customers, and talented staff.
Are You Looking for Things We Referenced?
• How Deloitte's $300 Million
Investment In Employee Experience Is Paying Off - by Dan
Gingiss in Forbes.com
• Deloitte University
• Domino's Carry Out Insurance Commercial
• The Cost of Neglecting Customer
Experience - by Benedict Clark in Acquire
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!