Nov 9, 2021
Learn about the best employee experiences in the country, where customer experience should live in a company, and why one airline is really mad at a third-party flight aggregator.
Bite-Sized Delight From the Episode:
• Great Employees Deliver Great Customer Experiences - As Newsweek’s “Most Loved Workplaces 2021” list shows, happy employees lead to happy customers.
• CX Is Important, But Where Should it “Live” - Dan and Joey agree that CX needs a prominent place in organizational hierarchy - but should it be lead by the Chief Marketing Officer or the Chief Experience Officer?
• Forcing Customer Loyalty - Southwest Airlines’ legal action against Skiplagged claims to preserve customer benefits - but does it?
Are You Looking for Things We Referenced?
• America’s Most Loved Workplaces 2021 - by Newsweek
• Southwest Wants to Force Customer Loyalty
Learn more about the Experience This Show and the hosts: